Customer Reviews

Absolutely thrilled with the results ⭐️⭐️⭐️⭐️⭐️

Paul came out to clean my carpets after I booked him via email. He turned up on the day, on time and finished when he said he would. Im absolutely thrilled with the results and the service, throughly nice guy to deal with and a true professional, keep up the good work.

Richard Beadle – Darlington

Very efficient ⭐️⭐️⭐️⭐️⭐️

Excellent results and very efficient service.

Rachael Reid – Darlington

Professional job, thrilled with the work ⭐️⭐️⭐️⭐️⭐️

We paid a lot of money for our carpets and wanted them cleaned properly. Paul did an extremely professional job and we are thrilled with the work. After twenty five years our carpets are like new again. Thank you so much for your work and for being a very nice man!

Joan – Sunderland

Brilliant… Just BRILLIANT! ⭐️⭐️⭐️⭐️⭐️

Carpet looks new. Can’t believe it. Thought we were going to have to buy new. Seriously great work!

Joan – Dalton

Carpet Looks Brand New. So Happy ⭐️⭐️⭐️⭐️⭐️

Had my carpet cleaned and it looks brand new! So happy with it and would definitely recommend it to anyone!

Julie Appleby – Darlington 

Coffee Stain Just Disappeared ⭐️⭐️⭐️⭐️⭐️

Mike’s made an excellent job of my lounge and stair carpets. Very meticulous and a lovely bloke too. I would definitely recommend this

Margaret Garside – Billingham 

Great Job ⭐️⭐️⭐️⭐️⭐️

Great Job. Nice fella, did exactly as he said he would.

David – Sunderland

Very Professional & Local⭐️⭐️⭐️⭐️⭐️

Thank you so much for the very professional carpet cleaning. Friends thought we had had new carpets fitted! Would not hesitate to recommend your company. It is nice to know we have a local professional carpet cleaner. Thanks again.

Mr & Mrs Weegram – Darlington 

Excellent Reviews⭐️⭐️⭐️⭐️⭐️

We hired Paul mainly on the strength of his excellent reviews and his performance lived up to every word. Great professional four stage treatment that left our lounge carpet looking and feeling like new. Highly recommended.

John Williamson – Barnard Castle 

Coke Stain That Just Would Not Shift•••••

We had Paul clean our cream lounge carpet, just before a new suite was delivered. Paul was brilliant at getting out the old suite marks. Additional to this we had a Coke stain on the carpet that just would not shift. Amazingly Paul managed to remove the stain. For the money spent to not have to buy a new carpet, in my opinion money well worth spent. Highly Recommended.

Jeremy Middleton – Stockton-On-Tees 

Carpets Are Like New•••••

Professional and friendly. I had a quote for a lounge carpet but when Paul came he said he could clean another carpet also for the same price. The carpets are like new now. I would highly recommend this company.

Mr Blythe – Darlington 

Everything Looks New Again•••••

Paul did an amazing job cleaning our sofas and carpet. Everything looks new again. Paul takes great pride in his work and customers won’t fail to be satisfied. Thank you.

Emma – Darlington

Prompt For Appointment•••••

Prompt for appointment and excellent service. Carpets look great, would highly recommend.

Tricia Wilson – Darlington 

Saved Me From Buying A New Carpet •••••

Paul has saved me from having to buy a new carpet after my dog had an accident. Can’t recommend highly enough – thank you!

Nikki Jo – Darlington 

Looks & Smells Brilliant •••••

A massive thank you to Paul from Carpetcare who has accomplished the impossible and got my sofa & carpet abso-bloody-lutely immaculate! I’ve never seen such a result! My whole flat looks and smells brilliant. Thanks for your hard work and professionalism mate, I really appreciate it.

Ladies & Gents…..If you want it cleaned, this is the guy to call!

Dan Clemmow – Darlington

Highly Recommended •••••

Paul did an excellent job on our lounge / diner carpet, which was looking very patchy and stained. The carpet although quite old now looks almost new with no traces of stains or marks and is several shades lighter with all the dirt removed. Paul is very friendly with a professional attitude and really knows his job. Don’t bother to look anywhere else as Paul will do a first class quality job.


Richard Lowery – Barnard Castle 

Worth Every Penny •••••

Had my 2 sofas cleaned yesterday. Over the moon with them. Very professional service from Paul, very accommodating with dates and times, thank you. Slightly more expensive than I’ve paid before, but worth every penny, now have sofas that look brand new again. Would definitely recommend.

Will be back. Thank you.

Esther Brown – Darlington 

Wonderful Job, Really Pleased •••••

Wonderful job, really pleased. A stain that I did not expect to be removed was done to leave my carpets looking like brand new.

Will be back. Thank you.

L Simpson – Darlington

Can’t Believe The Difference •••••

I was delighted with the service Paul provided. My carpets and 3 piece look fabulous. I Can’t believe the difference!

Thankful Paul for a job well done.

J Jarvis – Darlington 

First Class Service •••••

First class service and customer care would definitely recommend. My suite and carpets were like new.

Mrs M Yarrow – Darlington | Nov 2016

Looking Like New Again •••••

We had our living room carpet and sofa cleaned yesterday by Carpetcare and I have to say we are over the moon with the results. The carpet was very badly stained and we had tried all sorts to clean it. We even hired a rug doctor which made very little difference.
A friend recommend Carpetcare north east so I gave them a call. I didn’t hold much hope for the carpet but the technician (Paul ) came out and was confident that he would be able to clean it.
What a result! It’s like new! Although Paul did admit it took longer than usual he managed to get it looking like new again. It’s not only clean but it feels softer and bouncy under foot again. The sofa wasn’t too dirty (or so we thought) but when we saw the colour of the water that came out of it we realised just how dirty it had got.
Great service and very professional. Can’t wait to see the results on the stair carpet next week.
Thanks again 👍

Michael – Darlington 

Great Job – Snow White Carpet •••••

Thank you for doing a great job of our Snow White carpet! Professional service, really pleased with look of carpet & would recommend to others.

Mrs Round – Darlington | 2016

Cared About The Job And Wanted To Get The Best Results•••••

I was pleased that they were recommended to me by someone else who had used their service. I found owner to be conscientious and knowledgeable about what he was doing. He cared about the job he was doing and wanted to get the best results, which he achieved. I would have no hesitation in recommending him to anyone.

Nic Prior – NHS Operations Manager | 2016

Won’t Settle For Anything But Perfection •••••

Absolutely over the moon with my sofas and stair carpet! Looking almost new again. Paul is such a professional and won’t settle for anything but perfection.   Would highly recommend him to anyone.


Julie Waite – Darlington | 2016

Lovely Guy •••••

Lovely Guy, fantastic service and great result on my Suite. Highly recommended.

Mo – Darlington | 2016

Thank You So Much •••••

Seriously didn’t think you’d be able to remove the stain, thank you so much. Before we knew about Carpetcare, we hired a local so called ‘carpet cleaner’ in December last year.  He left our carpets soaking wet and created the stain that he said could not be removed. The carpet took days to dry and stunk. It was several weeks before the smell subsided. We also noticed that as it’s cream, it got dirty really quickly again. You came along Paul and have literally made our carpets look like new. They smell fab, the stain’s gone and were dry before you left. Thanks again, massively impressed and highly recommended – please book this man, he’s brilliant!!!

Mrs Greggory – Croft |  2016

Great Job, Great Price….Smells Fantastic •••••

Just needed to say what an amazing job you’ve made on our carpets. You came highly recommended by SCS… They weren’t wrong!

Carpets look and smell fantastic. Thank you for a great job at a great price.

D & D Hutchinson – Teesside | 2016

Extremely Professional Job •••••

Andrew Thwaite

Fantastic clean by Paul, my carpets are like new, superb service and a very thorough and extremely professional Job, I would not hesitate in recommending Paul and Carpetcare.
Many thanks !!

Andrew Thwaite – Allerton Holiday Home Park | 2016

Looks Like A New Carpet & Suite •••••

Stus Van

Can’t say enough how good it felt once again to come back to what looks like a new carpet and suite! So glad to have them done twice a year. Didn’t think you’d be able to remove the wine spill, but you did….Brilliant! See you in June unless I spill red wine again!

Rosanna Patricio – Hurworth | 2016

Commercial Cleaning •••••

Heavily Soiled Pub CarpetHeavily Soiled Pub CarpetHeavily Soiled Pub Carpet 

Commercial cleaning. Thanks Paul.

The Station Pub – Hurworth | 2016

Exceptional Job •••••


Great service, Paul was professional from the start. He explains the process so we know what to expect. He cleaned our sofa and made an exceptional job of it. A nice guy who I would highly recommend. Thanks very much.

Mac & Jennie – Barton | 2016

Wonderful, Wonderful Job •••••


Paul’s Cleaned our carpets! Wonderful, Wonderful Job!

Duncan Butterfield – Green Eye Signs | 2015

Thank You For A Superb Job •••••

Jill Harbord

TV Personality & The Queen Of Etiquette – ‘From Ladette to Lady’

Having completed a full carpet clean for Jill, she quoted “Thank you for a superb job, I’m thrilled with the results”. Jill also said “I’d have no hesitation in recommending your services – Brilliant”.

(Thanks Jill, it was an absolute pleasure! )

Jill Harbord – TV Personality | 2015

Carpet Looks Almost New! •••••


Fantastic job, carpet looks almost new! Both Rob and I are very happy with the result. Thanks Paul.

Ali & Rob – Darlington | 2015

Absolutely Thrilled With Results •••••

Absolutely thrilled with results – I can endorse everything other reviews have said, and in addition, our sofa and 2 armchairs have had a new lease of life.

We also highly recommend Paul’s advice and method on removing subsequent stains on carpets (using the stain remover he left) – throw away all other brands!

 Thank you for great service.

Anne & Mark Harrison – Richmond | 2015

All Staining Removed •••••

All staining removed from the carpet – like new! Good stuff and thank you for your advice so immediately over the phone.

We will be recommending you.

Anne & Mark Harrison – Richmond | 2015

Rug Looks Fab •••••

Thanks Paul, rug looks fab!

Emily – Monk End Hall, Croft | 2015

Worth Every Penny……! •••••

Excellent carpet cleaning. We had several bad tea spills on our cream carpet and after the cleaning was finished they had gone completely. Paul went the extra mile and took additional time to remove the spills.

Worth every penny…..!

Jeremy Middleton –  – Stockton | 2015

Static Caravan •••••

We’ve used this company a few times now and each time they leave our carpets and settees like new. We use our static caravan a lot and again you’ve managed to make it look like new again. Thank you Paul, see you again next year.

Mr & Mrs Moore – Northallerton | 2015

Amazing…..Saved A Fortune •••••


Didn’t think that the carpets would have come up like this. Paul cleaned our house carpets better than we could have imagined. Amazing, saved a fortune not having to buy new carpets. Thank you, would definitely recommend.

Gilly – Newbus Grange  – Darlington | 2015

Far More Effective •••••

After being in my present home for 11 years, my stair carpets, upholstery and curtains all needed attention. Paul came round to give an estimate and explain his cleaning methods which are very thorough. The service is not cheap but Paul works slowly and thoroughly going back on his work if he sees it as anything less than perfect.

His work and machines are far more effective than other cheaper operatives. Well worth having.

Masha Wollard  – Darlington | 2015

Well Worth It •••••

After having our wool carpets cleaned by other tradesmen over the years, Paul from Carpetcare was highly recommended to us by a family friend. I feel I must give this company top marks for their professionalism and ability in cleaning our carpets to a degree I have not previously seen. Although their quotation was slightly higher, the results are simply outstanding and well worth it. We were pleased to sign up to the twelve month cleaning plan. Thank you Paul for your attention to detail, your work is superb.

Mr Lang  – West Park | 2015

Lesson Learned •••••

A few months ago we had our house carpets cleaned by a local Darlington company. We went with this firm as they gave us a cheaper quote and said that our carpets would “look like new”. What a mistake. The carpet took about 2 days to dry and then we could see dirty marks that we are sure weren’t there before. The black marks around the edge of the lounge and dining room carpets were also not removed, only slightly faded.

Having had a quote from you in the first place we were aware that your work was more expensive, however since then, we had also had you recommended by a friend…..(high praise indeed!).

You took us through your process and told us exactly how you would tackle the job, even showing us a step by step information show on your iPad.

Lesson learned, cheapest is not always best, you have done a cracking job!

The carpets look completely different from when they’ve been cleaned before, fresh and clean with no marks. You even managed to remove what you tell me were ‘filter marks’ from around the edge. My wife and I are delighted with your work and we will not hesitate in recommending your services. Take my advice and book a professional FIRST time, don’t fall into the same trap we did and book the job on the cheapest price. Well done Paul and thanks again, well worth the little extra.

Mr & Mrs Sawyer  – Wynyard | 2015

Wouldn’t Use Anyone Else •••••

Great job, highly recommended. Wouldn’t use anyone else now.

Mr York  – Barnard Castle |2015

Carpet Looking Better Than Ever •••••

Thank you Paul and Carpetcare for the work you have done on my carpet. After using a cheaper local firm for years, you were recommended by a friend. Although your price was slightly higher than I’ve paid in the past, the work and effort you put in certainly paid off with my carpet looking better than ever. Your service is highly worth it, you get what you pay for! Thank you very much, see you in 12 months.

Mrs Gooding  – Chester-Le-Street | 2015

Caravan Carpets •••••

Had our static caravan carpets and sofas cleaned today. I have to say that we are absolutely delighted with what Paul has done. Both carpet and sofas look like new……my husband and I are so pleased, we’d highly recommend Paul and his firm Carpetcare.

Mr & Mrs Bell – Darlington | 2015

Absolutely Amazed •••••

I’m absolutely amazed by the results of my carpet clean today. My living room carpet in particular had taken a battering with a two year old little boy and spillages of red wine, curry and tea. As a result of Paul’s expertise however all of the stains have vanished and my carpet is as new. I couldn’t be happier! With a new baby just about to arrive, I am also reassured that the carpets have had a thorough deep cleanse. Would highly recommend to anyone 🙂

Natalie Graham – West Park, Darlington | 2015

Rug Doctor – Big mistake •••••

Made the big mistake of going down the cheap route and hiring a rug doctor. Firstly, the stains didn’t come out of the carpet. Secondly, it was hard work, and thirdly, the whole carpet got filthy really easy very soon afterwards. Paul from Carpetcare explained what the issues were and exactly how much it would cost to correct and do the job right. Never again will I hire a rug doctor….they’re a joke! The results that Paul managed to achieve were simply miles better, in-fact incomparable. So the saying is true……you get what you pay for!

Thanks Paul, great job – well pleased and will highly recommend.

Mrs Huntingdon – Darlington | 2015

Simply Unbelievable Result •••••

We called Carpetcare & Upholstery in the hope that our sofa could be saved! After bringing up three children along with various pets, the sofa and chairs looked like they were heading for sofa heaven. With simply UNBELIEVABLE results, Paul managed to resurrect our furniture to have it looking simply stunning. I would never have believed that such results were possible. Paul worked hard all day with various lotions & potions and I have to say some incredible state of the art machines. Very pleased with the job, and what a great lad. Thanks Paul. Highly recommended.  

Mrs Hutchinson – Sedgefield | 2015

Carpet & Rug Still Smell So Fresh •••••

Hi Paul – Thank you for the brilliant service on Thursday. The carpet and rug still smell so fresh and both look great. Thank you once again and I’m sure we’ll see you again soon.

Mrs Sturdy – Darlington | 2015

Carpets Look Amazing •••••

5 Star – Very professional service and couldn’t be happier with the outcome. Carpets look amazing and a very stubborn stain has been removed. Defiantly recommend and will be using again. Thank you

Nicola Fawcett – Darlington | 2015

Brilliant Service •••••

I just wanted to let you know about the brilliant service I received today. My sofa has been cleaned by Paul from Carpetcare & Upholstery North East. Highly recommended!

Yvonne Dixon – Yummy Mummies Group | 2015[/vc_column_text]

Recommend & Praise •••••

I spent several months looking around for a set of new dining chairs to replace my old and tired looking leather dining chairs. After not finding anything that I liked, I made an impulsive quick decision to buy some secondhand fabric dining chairs.

I thought they were quite nice and unusual, but when I got them home, on closer inspection the truth was they were more dirty and smelly than I had originally thought. I was really starting to think I had made a very bad decision (act in haste, repent in leisure etc).

I needed help, so I contacted Paul based on the reviews on Yell, and he called in on Saturday morning to check them over, and then returned on Wednesday with all his equipment.

This wasn’t a cheap Bissell cleaner from Currys, but a van load of huge industrial grade cleaning equipment and various commercial strength potions.

After several hours of scrubbing, cleaning and drying, Paul had the fabric dining chairs were looking and smelling almost as new, and a huge sense of relief from me.

I would not recommend doing what I did, I think it was a huge gamble, but I would definitely recommend and praise Paul.

Philip Barber – Neasham | 2015

Superb Clean •••••

I can genuinely say that I would never have believed it possible to get the results that Carpetcare have managed to achieve. We thought our carpets would certainly need to be changed until we asked Paul from Carpetcare to come and give us some advice. The superb clean left our carpets and sofa not only smelling great, but looking like new. We just simply can’t believe how good a job he has done. Thanks Paul, great job, fantastic service, would definitely recommend to anyone!

Mrs Parson – Ingleby Barwick | 2015

More Than Pleased •••••

Had my sofa and chairs cleaned. Absolutely brilliant. More than pleased with the professional service I received from Paul at Carpetcare. Carpets next, can’t wait! Thanks again.

Julie – Barnard Castle | 2015

Never Been As Impressed •••••

Having had my carpets cleaned by various companies for over 2o years, I have never been as impressed as I have been with Paul from Carpetcare. Paul guided me through his process of cleaning, tested the carpets (never seen that before) and as Paul said, how can you clean carpets if you don’t know what they’re made from? I have to say that his results are stunning. I will never use a rug doctor again and will certainly be using this firm. All in all a superb job, carried out by a professional, friendly company. Thank you and well done!

Tim D – Darlington | 2015

Fabulous Job •••••

Excellent service. Paul explained every step, carried out tests on my Barker & Stonehouse suite before cleaning it. Fabulous job, my suite is like new. I would definitely recommend.

Helen – Darlington | 2015

I Could Not Believe It •••••

Just like to thank Carpetcare for their quality and service. From the minute I met Paul he was very professional and explained every step. I have cream carpets in my living room and dining room that had lots of stains and dog marks on them. I could not believe it, my carpets looked like they had just been put down. I would definitely recommend Carpetcare. 

Sue – Chester-Le Street | 2015

Highly Recommended •••••

Extremely pleased with quality of service and results. Three rugs and stair carpet came up like new. The time spent and care taken in explaining the procedure by Paul was exemplary. Highly recommended.

Thank you again.

Sue – Darlington | 2015

Professional Service •••••

Professional service from start to finish –
Very impressed with results – will def recommend.
Very thorough job unlike other carpet cleaners that were in and out in Max an hour.
Paul was here over 4 hours to do 2 rooms – very thorough

Thank you again.

Jayne & Pete – Wynyard | 2015

Have Your Carpets Revitalised •••••

Paul came and ‘revitalised’ all the carpets in our house. It took him less than a full day and left them looking like new. We’d forgotten how beautiful they were. We can highly recommend both Paul for his professional and friendly manner and his service as excellent.

June – Shildon | 2015

Great Service •••••

Fast, professional service. Old carpet looks brand new…….Very pleased!

Musician2000 – Sunderland | 2015

Got Wine Stains Out •••••

Paul got wine stains out of my carpet twice in a month. Absolute life saver, thanks again.

Abi Dunn – Darlington | 2015

Professional •••••

I’ve used other cleaning companies trying to save money. After using Paul from carpetcare I’ve realised the cheaper alternatives are only a waste of money. This company turned up on time as arranged, tested my carpets – something I’ve never seen from previous carpet cleaners, explained what was needed, quoted me a price then did the job. It was done in the time frame he quoted. Beyond any of my expectations and I wouldn’t use any other company now. Thanks Paul, I expect to see you in the future.

Stuart – Darlington | 2015

Needed Sunglasses  •••••

Went out and came back in again and almost needed sunglasses to look at my lovely clean stair carpet! Fantastico! Will definitely use again. Thanks Paul.

Julie Clemmow – Darlington | 2014

Excellent results  •••••

Carpet came up like new. Great friendly service.

Unknown320 – Hurworth | 2014

Fast Friendly And Very Efficient  •••••

Fast friendly and very efficient service, our carpets look brand new. Would definitely recommend them.

Elaine Drury – Marske| 2014

Wonderful Job  •••••

Paul has done a wonderful job on our front living room carpet, It’s been down since September the 9th 2004. The carpet is as clean now as the day it was fitted. Having 2 boys can sometimes take it’s toll on household items, The front room carpet is not one of them. I really can’t recommend this quality service highly enough.

Duncan Butterfield – Darlington | 2014

5 Star Fantastic Service  •••••

5 Star fantastic service and very professional. Carpets look brand new.

Rosanna Patricio – Darlington | 2014

After Trying A Rug Doctor  •••••

After trying a rug doctor on my carpets without much success, I really thought it was time to change them. Carpetcare was recommended to me by a friend and I can’t believe the difference after Paul has worked his magic on them. Top job, would advise you get this guy first before rug doctor.

Peter Farqhar – Darlington  | 2014

A Great Job  •••••

I’ve just had my carpets cleaned by this firm, they done a great job.

Sandra – Stockton | 2014

Unbelievable Results  •••••

Unbelievable results on a carpet I thought would have to be replaced. The carpet technicians were really friendly and explained the whole process before they started. I would recommend them to anyone who wants a job done properly first time.

Mike Laing – Darlington | 2014

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